TK99 Casino Privacy Policy – Our Commitment to Protecting Your Data

1 Introduction & Scope

This privacy policy of TK99 casino applies to all users of the website and mobile app. We believe your privacy is a fundamental right, and TK99 casino is committed to upholding it.

This policy is written in English so that all users in Bangladesh can easily understand it. By using the TK99 casino platform, you are considered to have agreed to this Privacy Policy.

This policy was last updated in January 2026. If any significant changes are made, a notice will be posted on the platform.

2 What data we collect

TK99 casino only collects the information needed to provide you with our services. The following types of data may be collected:

3 How Your Information Is Used

TK99 casino uses your information for the following purposes:

• Account management: To create, verify, and keep your account secure.
• Payment Processing: To verify deposit and withdrawal transactions.
• Customer support: To address your questions and resolve any complaints.
• Fraud Prevention: To prevent unauthorized activity and money laundering.
• Platform Improvement: To analyze user behavior and improve the overall gaming experience.
• Promotional Communications: To inform you about bonuses and offers (only with your consent).
• Legal obligations: To meet regulatory requirements.

TK99 casino never uses your information beyond its original purpose. Every use is specific and justified.

4 Data Sharing Policy

TK99 casino does not generally share your personal data with anyone. However, limited disclosure may occur in the following circumstances:

• Payment processors: Necessary information is shared with bKash, Nagad, or your bank to process transactions.
• Technology Partners: Trusted technology partners who support platform operations, all operating under strict confidentiality agreements.
• Legal Authorities: Information may be disclosed to government authorities when required by court order or legal obligation.
• Fraud investigation: In cases of serious fraud, relevant information may be shared with investigating authorities.

5 Data Retention Period

TK99 casino retains your data only for as long as necessary. Our general policy is as follows:

• All data is retained for as long as your account remains active.
• Even after account closure, certain data may be retained for up to 5 years to meet legal obligations.
• Financial transaction records are retained for a defined period in accordance with regulatory requirements.
• Once the retention period expires, data is securely deleted.

If you request deletion of your data, all information beyond what is legally required will be removed within 30 days.

6 Cookies & tracking technologies

TK99 casino uses cookies and similar tracking technologies on its website to help enhance your experience.

• Essential Cookies: Required to maintain login sessions and ensure security. These cannot be disabled.
• Functional cookies: Used to remember your language preference and game settings.
• Analytics cookies: To understand which pages are most visited, helping us improve the platform.

You can manage or disable cookies through your browser settings. However, disabling certain essential cookies may affect the functionality of some platform features.

7 Your privacy rights

Every user of TK99 casino has the following rights regarding their personal data:

8 Child Protection Policy

TK99 casino is strictly not intended for anyone under 18 years of age. We do not knowingly collect data from minors.

If a minor has accidentally created an account and this comes to our attention — or is reported by a guardian — the account will be closed immediately and all collected data will be deleted.

If you believe your child has created an account on TK99 casino, please contact our support team immediately.

9 Data security measures

TK99 casino follows the highest industry standards to protect your information. Our security infrastructure includes:

• 256-bit SSL/TLS Encryption: All data transfers are encrypted.
• Two-factor authentication (2FA): An additional layer of security for your account.
• Firewall & intrusion detection: To prevent unauthorized access.
• Regular Security Audits: System vulnerabilities are identified and addressed proactively.
• Restricted access: Only authorized personnel can access your information.

However, no system is 100% impenetrable. In the event of a security incident, TK99 casino will promptly notify affected users and work to resolve the issue.

10 Policy changes & updates

TK99 casino may update this privacy policy when necessary. If significant changes are made:

• A notice will be posted on the platform's homepage.
• You may be notified via your registered email.
• The "Last Updated" date at the top of the page will be changed.

Continued use of the platform after any changes are made will be considered acceptance of the updated policy. We recommend checking this page regularly.

11 Contact Us

For any privacy-related questions, complaints, or to exercise your rights, please get in touch with us:

• Email: support@tk99casino.bet
• Live chat: Click the chat icon on the website (available 24/7)
• Response Time: Usually within 24–48 hours